We strive to deliver a high quality service to all our patients. Occasionally, things will not go as well as we would have hoped, and we welcome your feedback in order for us to improve the service which we provide to you.
The practice has a written complaints procedure, a copy of which is available on request at reception. If you wish to make a formal complaint, please write to either the Practice Manager or the Deputy Practice Manager.
Please tell us in detail what happened, together with why you are concerned and what you would like to happen in the future. We cannot investigate a complaint made more than six months after the event occurred.
If you wish to complain on behalf of someone else, please obtain their written permission